Let’s imagine for a moment that it’s a perfect world and everything runs smoothly 24 hours a day, wouldn't that be great! Unfortunately however, we know that's just not the case.
At Absolute Shopping Cart, we tried to make our software as simple to use as possible and many of our customers tell us how easy it is to manage. But no matter how simple we make it, we know that there will always be times when you need a little bit of help and we want to make sure that a silly little problem never stops you form working on your business.
With many well know ecommerce solutions, the extra cost of support can be crippling. In contrast, here at Absolute Shopping Cart our support and advice is free.
To help get you started we created a simple step by step checklist outlining all of the most important jobs you will need to do to get your site live. As you work through the list you can simply put a check at the side of each step so you know you have completed it.
Every page contains a short summary explaining the functions of the particular section you are working on like this one.
As you navigate around the site admin, you will also notice small help icons hovering your mouse on these will display a tool tip containing an explanation and more information. This 'on page help' can be seen throughout the site admin and is designed to help you understand exactly what you are doing so you can quickly move on to the next task.
Absolute Shopping Cart's extensive on line help guide contains hundreds of pages of simple to follow step by step instructions for you to follow. Each help section can be accessed directly from within the site admin by clicking the blue help icons which can be seen on every page.
The in depth online help guides contain instructions with screen shots and videos to help you every step of the way.
At Absolute Shopping Cart we provide free telephone support. Our support lines are charged at normal rate, unlike other software suppliers we do not charge you for support by using premium rate numbers.
If at any time you are stuck or need advice and need to speak to a member of our support team, just give us a call and we will be happy to help in any way we can.
Another way to get help is by using our online chat tool. Just click the chat button on our website and one of our team will be able to answer any questions you may have.
Sometimes it better to let one of our team show you exactly what to do. Our co browsing support feature enables you to share your screen with one of our technical support team whilst chatting online. It’s a great way to quickly resolve a problem or learn how to do something.
Each website has a dedicated online support ticketing account. This system allows you to create support tickets and make suggestions about improvements or future upgrades you feel might be of benefit. Using the ticketing system means that all of your requests can be logged and automatically assigned to the best member of our team who is able to help with a particular problem.